Reference

Your Agreement With rm100k — What It Covers

These Terms & Conditions set out what you agree to when you open an account with us, how your wallet activity is governed, and what we expect from both sides.

Account eligibility where local law permitsWallet use: Touch 'n Go eWallet, Boost, GrabPayYour rights to request changesHow disputes are handledWhen terms are updated

Explore the Lobby Read FAQ

What These Terms Govern on rm100k

rm100k Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By using any part of rm100k — from browsing the lobby on your phone to completing a withdrawal via DuitNow or FPX — you enter into a binding agreement with us. These terms govern account registration, fund deposits and withdrawals, bonus eligibility, account suspension, and how

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we handle disputes. Local payment rails such as Touch 'n Go eWallet, Boost, and GrabPay are subject to the same account rules as any other deposit method; the currency is always Malaysian ringgit (RM), and no other currency is accepted. We may revise these terms periodically,
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and the updated version takes effect the moment it is published on this page. Continued use of your account after any revision means you accept the new version. If a specific clause conflicts with local law in your jurisdiction, that clause does not override your legal
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rights — access is available only where local law permits. Account holders in Kuala Lumpur and elsewhere in Malaysia should check this page when notified of an update. For material changes, we will send a notification to the contact detail registered on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

Live Chat The quickest path for terms-related questions. Open live chat from any page in your account dashboard and one of our agents will walk you through the relevant clause.

Email Support For written records of your query — useful when you need a documented response about account rights, term changes, or a formal dispute. We reply to the email tied to your account.

Account Help Centre Our self-service section covers common terms questions — from what triggers an account review to how withdrawal verification works under the current policy.

POLICY STANDARDS

How rm100k Manages Your Account Under These Terms

We treat your account data and wallet history with care. Here is how the key policy areas work in practice, from data retention to security checks on withdrawals.

Account Security Every login triggers an OTP check to the number on file. If our system flags unusual activity — like a new device or an unfamiliar location — your account is held for review before any withdrawal clears.

Data Retention We keep your account and transaction records for as long as required by applicable rules in your region. You can request a summary of the data we hold by contacting us through live chat or email.

Cookie and Session Policy We use session cookies to keep your wallet balance and game state accurate while you move between the lobby and your account page. Persistent cookies let us recognise returning accounts without a full re-login.

Requesting Changes You can ask us to correct inaccurate account details or request deletion of non-essential data at any time. Submit the request via email from your registered address and we will confirm receipt within one business day.

Questions Members Ask About These Terms

These are the terms questions we hear most often. If yours is not here, live chat is the fastest way to get a specific answer tied to your account.

They apply from the moment you open an account and use any part of rm100k — including depositing via Touch 'n Go eWallet or Boost — where local law permits.

We send a notification to your registered contact detail when a material update goes live. The revised terms take effect on publication, so check this page when you receive that alert.

Yes. Contact our support team via email or live chat with your account ID and a clear description of the issue. We review disputes against the version of the terms that was active at the time.

That clause does not override your rights under local law. The rest of the terms remain in effect; access is available only where your local law permits.

Send a written request from your registered email address. We confirm receipt within one business day and provide the account data summary within the period required by applicable rules.

No. All deposit methods — GrabPay, DuitNow, FPX or any other — are governed by the same account terms. The payment rail changes; your rights and obligations under these terms do not.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoCoconut Grove Slots Inform100k Glossary InfoFAQ

Your Agreement With rm100k — What It Covers

How to Reach Us About These Terms

How rm100k Manages Your Account Under These Terms

Questions Members Ask About These Terms

01 When do these Terms & Conditions apply to me?

02 How will I know if the terms have changed?

03 Can I dispute a decision made under these terms?

04 What happens if part of these terms is unenforceable in my region?

05 How do I request a copy of the data rm100k holds on my account?

06 Does using GrabPay or DuitNow change which terms apply to my wallet?

Terms & Conditions

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