Reference

Our Legal Terms, Your Rights as a Member

These terms set out how rm100k operates this platform, what we ask of you and what you can expect from us in return.

Jurisdiction-dependent accessAccount holder rightsData handling policyCookie and session termsContact and dispute path
rm100k Our Legal Terms, Your Rights as a Member
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or if you want to raise a dispute or request a data change, we have three contact paths available. Each route goes to a team member who can access your account record and respond with specifics — not a scripted reply.

Team online

Live Chat

Connect directly from the account dashboard. Live chat is the quickest route for urgent legal queries, including account suspension or payment dispute questions.

Email Support

Submit a written request if you need a documented record of the exchange — useful for data access requests, term clarifications or formal objections.

Account Ticket

Log a support ticket inside your account panel. This route creates a reference number and is the correct path for escalated disputes or policy complaints.

POLICY HANDLING DETAIL

How We Handle Your Data and Account Security

Data protection and account security are operational commitments at rm100k, not just policy statements. Your account details, wallet activity and session logs are retained in line with our data retention schedule and are never shared with third parties for marketing purposes. You can request a summary of the data we hold against your account at any time by contacting support.

Cookie and Session Policy

We use session cookies to keep your account active during a visit. Persistent cookies support login recognition only — no third-party advertising cookies are set without your consent.

Account Security Practices

Every login is protected by OTP verification sent to your registered number. Account access changes — email, phone or wallet link — require identity confirmation before they take effect.

Data Retention Schedule

Transaction records, including Touch 'n Go eWallet and GrabPay activity, are retained for the period required under applicable law. You may request deletion of non-essential records via email or account ticket.

Requesting Changes to Your Data

Submit a data correction or deletion request through live chat or email. We aim to acknowledge within one business day and resolve within the period our policy sets out.

Legal Questions Members in Malaysia Ask Most

These are the questions we see most often from members in Kuala Lumpur and across Malaysia when it comes to account rights, data access and how our legal terms work in practice.

These terms apply to anyone who creates or uses an rm100k account where access is permitted under local law. Eligibility depends on your jurisdiction — use of the platform confirms acceptance.

Yes. Submit a data access request via email or account ticket. We will compile your account record, transaction history and session data and respond within the timeframe our policy sets.

Transaction records, including Boost and DuitNow activity, are retained for the period required under applicable law even after account closure. Non-essential data can be deleted on request.

Log an account ticket through your dashboard panel. This creates a reference number and escalates the matter to the appropriate review team. Email is also accepted for written dispute records.

We do not share your personal data or payment activity with third parties for marketing. Data is processed only as needed to operate your account and comply with applicable legal obligations.

Any clause that conflicts with applicable local law is severable — it does not affect the rest of the terms, which continue in full force. Contact us if you need clarification on a specific clause.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.