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How rm100k Handles Your Personal Information

This Privacy Policy sets out exactly what data rm100k collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or contact our support team.

Account data you controlLocal payment privacy includedClear data-retention termsYour rights, spelled out
rm100k How rm100k Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four areas: how we secure what you share, how long we keep it, how cookies work on this platform, and how you stay in control. Each is described below with the specific steps we take, not just a general assurance.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. Any new device login triggers an additional check before account access is granted to that device.

Data Retention

Transaction records linked to Touch 'n Go eWallet, Boost or GrabPay deposits are kept for as long as required by applicable financial record-keeping rules, then securely deleted or anonymised.

Cookies and Session Data

We use session cookies to keep you logged in while you navigate the lobby. Preference cookies remember your settings across visits. You can clear these via your mobile browser at any time.

Your Rights Over Your Data

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion of your account. Requests are handled through live chat or email, as described in the contact section above.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, request a correction, or ask us to delete your account data, our support team handles privacy requests directly. Reach us through any of the channels below. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable rules.

Team online

Live Chat

Open the chat widget from any page on rm100k. Describe your privacy request and our team will log it and follow up with next steps on the same thread.

Email Support

Send your data request by email with your registered account details. We use email to handle requests that need written confirmation or involve document verification.

Account Settings

Some data updates — like changing your registered mobile number or linked e-wallet — can be done directly inside your account settings without contacting support.

Frequently Asked Questions About This Policy

These are the questions we hear most often about how rm100k handles personal data, cookies and account information. If your question is not here, contact us through live chat and we will give you a direct answer.

We collect the details you submit at registration — name, contact information and your preferred payment method. We also record session and device data to secure your login and detect unauthorised access attempts.

We share data only with service providers who process your transactions — for example, the processors behind Touch 'n Go eWallet or GrabPay transfers. Those providers are contractually restricted to using data only for that specific purpose.

Transaction records are held for as long as applicable financial rules require. Once that period ends, data is securely deleted or anonymised. You can ask us for the current retention period via email or live chat.

Yes. Send a data access request through live chat or email with your registered account details. We will confirm your identity first, then supply the information within the timeframe our policy requires.

Contact our support team via live chat or email and state that you want your account closed and your data deleted. We will walk you through the verification steps and confirm once the deletion is complete.

Session cookies keep you logged in while you browse the lobby. Preference cookies save your settings between visits. Neither type is used to track you across other websites. Clear them anytime through your mobile or desktop browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.